Housing associations looking to harness the power of digital to accelerate channel shift and improve their customer service are turning to Firmstep for help.
Tried and tested by Local and Central Government over the last 14 years, Firmstep's Platform is now being used by housing associations to enhance their customer experience, making it easier and faster for residents to access services online. The cloud-based Platform creates a single, centralised interface through which all customer interactions, online and offline, can be managed. When used with Self, our self-service solution, you can give your citizens 24/7 access to a range of services through a single log-in portal that lets them:
Its no-code interface lets them create forms and workflow without needing specialist IT skills.
The workflow designer allows the development of associated back office processes, from simple review cycles to complex multi-stage approvals.
It seamlessly integrates with online payment providers, CMS and CRM third-party systems. Data is held securely with all relevant security standards met.
It meets all the requirements set out in the Digital by Default Service Standard.