Firmstep is enabling its customers to provide the very best public services through greater collaboration. Over 150 local authorities using the Firmstep Platform are joining together to share their best practices, service processes, and benefits realisation. Customers are able to search for different process e.g. Garden Waste, view which Councils have a live process, how they are undertaking it, and what benefits have been achieved.

The flexibility of the Firmstep Platform means that Councils are able to use the technology in many wonderful ways. The Customer Network allows greater collaboration in local government ensuring public services are the best they can be. With over 150 councils part of the community, the opportunity to capture, share, and learn is enormous.

The Customer Network also enables local authorities to extract powerful data and benchmark against similar councils. The data allows councils to view:

  • Total council savings
  • Savings on service areas
  • Channel shift data
  • Form submissions
  • Service completion
  • Services provided
  • Services not provided

To find out more about the Customer Network email info@firmstep.com

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