The Firmstep Platform creates seamless, intuitive public services that drive channel shift and deliver easier, faster, better customer service every time.
The Platform is:
Easy to use – a single, centralised interface manages all customer interactions regardless of channel.
Designed for you – unlike other CRMs that are often over-specified and under-utilised the Platform and its solutions are adapted for you and your needs.
Consistent – the use of a single digital service for both mediated and online services ensures that whatever can be done in a contact centre can also be done online.
Cloud-based - you only pay for what you use. There is no upfront investment and you won’t have to pay for software upgrades in the future. It also links to any public sector system with no need for complex programming or software changes.
Intelligent – having customer data held in a single place reduces service silos, data duplication and ensures accurate insight
gathering and reporting.
Collaborative – with access to our entire range of solutions, you have the option to share plug-and-play customer solutions with
other users and even develop shared services.