Self accelerates channel shift and improves customer service by enabling citizens to self-serve.

Through a common interface, authenticated citizens can access personalised services and information online at any time.

Self is underpinned by our ‘Customer Index’ that creates a single customer record used by all back-office systems and channels.

Over 150 UK councils rely on our Platform!

Firmstep is a leader in helping local government to build and deliver better services.

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This innovative approach increases efficiencies by preventing data duplication, service silos and saves vital staff time by reducing unnecessary contacts.

  • Create a login quickly.

  • Track the progress of their services and enquiries.

  • Engage with your organisation and community through e-petitions and forums.

  • Manage their personal data and notify you just once, if their circumstances change.

  • Enjoy a seamless online experience regardless of which department delivers the service.

  • Choose which language they would like to use.


Firmstep’s Self in action

The London Borough of Bexley has transformed its customer services by using Firmstep’s self-service portal to enable channel shift. The online portal enables the public to access over 100 of the Borough’s services with nearly 1,800 self-service requests being made per month.
Having introduced the Self module, 30% of routine waste and recycling transactions have now channel shifted to online.
They have also used Self to achieve 99% online channel shift for applications for school selection tests in the borough.

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You can complete the form and one of our team will call you back. For HR enquires please email careers@firmstep.com

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