This innovative approach increases efficiencies by preventing data duplication, service silos and saves vital staff time by reducing unnecessary contacts.
Create a login quickly.
Track the progress of their services and enquiries.
Engage with your organisation and community through e-petitions and forums.
Manage their personal data and notify you just once, if their circumstances change.
Enjoy a seamless online experience regardless of which department delivers the service.
Choose which language they would like to use.
Firmstep’s Self in action
The London Borough of Bexley has transformed its customer services by using Firmstep’s self-service portal to enable channel shift. The online portal enables the public to access over 100 of the Borough’s services with nearly 1,800 self-service requests being made per month.
Having introduced the Self module, 30% of routine waste and recycling transactions have now channel shifted to online.
They have also used Self to achieve 99% online channel shift for applications for school selection tests in the borough.
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Firmstep is a private limited company registered in England & Wales. Company Nr. 4283951 - VAT Nr. 792638878. Head Office 15 Worship Street London EC2A 2DT. Registered Office St John's Innovation Centre, Cowley Road, Cambridge CB4 0WS.